Shipping & Returns

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Enchanted Intarsia ("we" and "us") is the operator of (https://www.enchantedintarsia.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

 

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Shipping payment will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

 

Returns

1. Return Due To Change Of Mind

Enchanted Intarsia will not accept returns due to a change of mind as these handmade products take days to be made hence we request you to view the size chart properly and order accordingly. We do however accept returns based on warranty issues, view the next article for the same.

 

(Enchanted Intarsia) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

2. Warranty Returns

Enchanted Intarsia will happily honour any valid warranty claims, provided a claim is submitted within 7 days of delivery of items and proof is given for the same, we recommend you to take an unboxing video. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Enchanted Intarsia to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

 

Delivery Terms

1. Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

2. Dispatch Time

Orders are usually dispatched within 2 business days of payment of the order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

3. Change Of Delivery Address

For a change of delivery address requests, we can change the address at any time before the order has been dispatched.

 

4. P.O. Box Shipping

Enchanted Intarsia will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

5. Military Address Shipping

We can ship to military addresses using USPS. We are unable to offer this service using courier services.

 

6. Items Out Of Stock

If an item is out of stock, we will cancel the order and give you a refund. Existing items in the order will be reserved while we await this item.

 

7. Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

 

Duties & Taxes

1. Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 

2. Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Enchanted Intarsia encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Enchanted Intarsia at the customers' expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

1. Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

2. Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

Customer service

For all customer service enquiries, please click here.